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The role of the Cambridge English Safeguarding team
Contacting the Cambridge English Safeguarding team
Each year Cambridge English has contact with a huge number of children and adults through its examination system. Unfortunately a few of these contacts could cause concern about the physical, mental or emotional wellbeing of an individual.
Cambridge English is committed to promoting the welfare of children and vulnerable adults. This includes helping to protect them from the possibility of abuse and taking appropriate action when we become aware of concerns relating to their wellbeing.
This document outlines the approach and guidance adopted by Cambridge English to ensure individuals can enjoy and benefit from their learning and assessment with the minimum risk of a safeguarding issue arising. In matters of safeguarding the safety and welfare of the child or vulnerable person is always the paramount consideration.
Cambridge English takes its responsibility to safeguard and promote the welfare of children and vulnerable adults very seriously. To this end, we have developed a Safeguarding Policy that states that we will:
The following terms used in this document are defined as follows:
Cambridge English products – any product produced and/or assessed by Cambridge English. For more information, please see our public website. For IELTS, please see the IELTS Indicator Child Protection Policy.
Cambridge English Representative – any permanent or temporary member of staff, consultants or contractors, any assessor or any other person whose activities and/or reason for coming into contact with vulnerable groups is substantively defined or controlled by Cambridge English.
Candidate – A person who has been registered for a Cambridge English assessment.
Child – a child or young person is defined as a person below the age of eighteen years, as set out in the United Nations Convention on the Rights of the Child.
Remote Proctoring – this term refers to the online invigilation of candidates (i.e. not a traditional in-centre invigilator).
Safeguarding – the act of putting policies, procedures, training and appropriate people in place to minimise the possibility of abuse and to deal appropriately with concerns when they arise.
Vulnerable adult – a vulnerable adult is defined in Section 59 of the UK Safeguarding Vulnerable Groups Act as a person aged 18 or over who:
Cambridge English recognises the rights of the child or vulnerable adult including:
Cambridge English will:
All Cambridge English Representatives are expected to uphold the highest levels of professional conduct in their dealings with children or vulnerable adults.
When in direct contact with children or vulnerable adults, Cambridge English Representatives must:
Candidates are also required to behave appropriately in assessments and understand that their assessment may be terminated if necessary.
Cambridge English Representatives should never:
*Please note that under current legislation Cambridge English are unable to obtain DBS certificates for all their Representatives. All centres must ensure that Cambridge English Representatives are accompanied at all times on the centre premises.
On occasion, a concern at a centre or during provision of any other assessment may arise out of an activity that a Cambridge English Representative is observing or carrying out. Examples include a Speaking examination or a centre inspection.
If an activity being observed raises cause for concern, or there is cause for concern during the carrying out of an assessment, the Cambridge English Representative will need to consider whether to stop the assessment prior to completion. No activity should continue that might be seen as raising safeguarding issues, or putting anyone at risk of harm or abuse.
The Cambridge English Representative will inform the Centre Exams Manager immediately and contact the Cambridge English Safeguarding team if an assessment is stopped early for safeguarding reasons.
Some Cambridge English products require remote testing.
Candidates are also required to behave appropriately in assessments and understand that their assessment may be terminated if the proctor deems it necessary.
Cambridge English has several digital channels for connecting with customers:
Cambridge English’s Safeguarding team will:
If you have information that causes concern about the welfare of a child or vulnerable adult, please submit the Child or Vulnerable Adult Incident form as soon as possible and we will treat it as a priority.
Please note that this form is not for emergencies. If the person is in danger, please contact your local emergency services immediately.